+91 87670 33333

Frequently asked questions

Quick answers about booking, payments, cancellations and visas.

Booking

How does booking on HotSafar work?

Choose your flight, hotel, train or bus and send a booking request. Our team confirms the live fare and availability, then sends a secure payment link by SMS/WhatsApp and email. Your ticket is issued as soon as the payment is received.

Do I pay anything when I send a request?

No. Nothing is charged on the website. You pay only through the secure payment link we send after confirming your booking.

How quickly will you confirm my request?

We call you back as soon as possible. For urgent or same-day travel, call us directly on +91 87670 33333.

Do you handle group and corporate bookings?

Yes. We have special fares for groups of 10 or more and GST invoices for companies.

Can you customise a holiday package?

Yes. Every holiday package can be tailored — hotels, number of nights, sightseeing and budget.

Payments

What payment methods do you accept?

UPI, credit and debit cards and net banking through a secure payment link. For selected hotels you can also pay at the hotel.

Is it safe to pay?

Yes. Card and bank details are entered only on the payment gateway’s secure page, never on our website. We never ask for your card PIN, CVV or OTP.

Can I get a GST invoice?

Yes. Add your GSTIN and company name on the traveller details step.

Cancellation & refunds

How do I cancel my booking?

Open My trips, choose the booking and tap Cancel. For confirmed tickets the refund depends on the airline, hotel, bus operator or railway rules.

When will I get my refund?

Refunds reach the original payment method within 5–7 working days after the airline, hotel or operator approves them.

Can I change my travel date?

Yes, in most cases. Flexi fares allow free date changes; other fares charge a fee plus any fare difference.

Visa & support

Do you help with visas?

Yes. We help with document checklists, applications and appointments for popular countries such as UAE, Singapore, Thailand, the UK and Schengen countries.

Where is your office?

A-144, Shop No 1, Opp. Sunita Hotel, Sector 21, Turbhe, Navi Mumbai, Maharashtra 400703, India.

How can I contact HotSafar?

Call or WhatsApp +91 87670 33333, or email support@gmail.com. Support is available 24×7.

Still have a question? Call +91 87670 33333 or contact us.