Refunds, without the runaround
How Refunds Work
When you cancel a booking, the refund amount is determined by the fare rules of the airline, hotel or package supplier — these are shared with you in writing before you pay. Once the supplier releases the refund to us, we pass it to your original payment method within 2 business days.
Typical Timelines
- Domestic flights — 5 to 7 business days after airline processing
- International flights — 7 to 21 business days depending on the airline
- Hotels — 5 to 10 business days for refundable bookings
- Holiday packages — 7 to 15 business days depending on components
- Train tickets — as per IRCTC refund rules
- Bus tickets — 3 to 5 business days
Non-Refundable Items
- Visa fees once submitted to the embassy/consulate
- “Non-refundable” fare types and promotional rates (clearly marked before booking)
- Service/convenience fees on processed bookings
- No-show cancellations, unless covered by the fare rules
Airline Cancellations & Schedule Changes
If an airline cancels or significantly reschedules your flight, you are entitled to a full refund or free rebooking as per DGCA rules — our team files and follows up on the claim for you at no extra charge.
How to Request a Refund
Call +91 87670 33333 or WhatsApp us with your booking reference. We acknowledge every refund request within 24 hours and share a written timeline. You can track the status anytime with your travel expert.
Escalation
If a refund is delayed beyond the committed timeline, write to support@hotsafar.com with subject “Refund Escalation” and your booking reference — a senior team member responds within one business day.